Mar
29
How To Do Customer Service in a Twitter World
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about it. I think it is worth the time and resources investment. A good case study: Robert Scoble yesterday saw me saying on Twitter that our web host for Seesmic, Servepath, went down for more than 5 minutes and took some of its customers sites down entirely. Robert follows me but probably also follows Rackspace his new employer. Robert took this opportunity to write a blog post and we got into a conversation on Twitter and his blog. In a matter of minutes, representatives from both ... |
From:
loiclemeur
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